BVRLA conciliation.

We are also members of the British Vehicle Rental and Leasing Association (BVRLA). All vehicles returned to MINI Financial Services are inspected in line with the British Vehicle Renting and Leasing Association fair wear and tear guidelines. This ensures that all customers are treated fairly with regard to any potential charges upon the vehicle return.

Unresolved complaints may also be referred to the BVRLA by visiting their website or by email to:

or by writing to them at:

River Lodge
Badminton Court

or by Fax 01494 434499