Complaining about your insurance policy.
For details of how to make a complaint in relation to your MINI insurance, please select the appropriate insurance product and policy document.
VIEW CAR POLICY SUMMARY
VIEW SHORTFALL POLICY SUMMARY
VIEW TYRE POLICY SUMMARY
VIEW EXCESS PROTECTION POLICY SUMMARY
VIEW COSMETIC REPAIR POLICY SUMMARY
VIEW ALLOY WHEEL POLICY SUMMARY
VIEW INSURED WARRANTY POLICY HANDBOOK
VIEW EMERGENCY SERVICE POLICY HANDBOOK
VIEW TRAVEL POLICY HANDBOOK
VIEW HOME POLICY SUMMARY
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. MINI FS will therefore not consider any complaints about PPI we receive after this date.
The European Commission's Online Dispute Resolution Service
European legislation guarantees consumers:
• fair treatment;
• products which meet acceptable standards;
• a right of redress if something goes wrong.
To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission's Online Dispute Resolution (ODR) Service. For full details please go to: http://ec.europa.eu/consumers/odr/