Complaints publication report.
Firm name: BMW Financial Services (GB) Limited
Other firms included in this report (if any): None
Period covered in this report: 01 January – 30 June 2019
Brands/trading names covered: BMW Financial Services, MINI Financial Services, Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services, BMW Contract Hire, BMW Group Financial Services.
Insurance and pure protection.
|Provision (at reporting period end date)||N/A|
|Intermediation (total number of PPI policies previously sold)||1.8 complaints per 1000 policies sold|
|Number of complaints opened||341|
|Number of complaints closed||118|
|Percentage closed within 3 days||
|Percentage closed after 3 days but within 8 weeks||
|Main cause of complaints opened||Product disclosure information|
|Provision (at reporting period end date)||5.8 complaints per 1000 credit related agreements|
|Intermediation (total number of PPI policies previously sold)||N/A|
|Number of complaints opened||3,389|
|Number of complaints closed||3,415|
|Percentage closed within 3 days||N/A|
|Percentage closed after 3 days but within 8 weeks||N/A|
|Main cause of complaints opened||N/A|
To help you put these figures into context:
The number of insurance related complaints opened during the reporting period is equivalent in volume to 4.2 complaints per 1000 PPI policies previously sold.
The number of credit related complaints opened during the reporting period is equivalent in volume to 5.8 complaints per 1000 credit-related regulated agreements in place on 30 June 2019.