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Contacts & Complaints
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Contacts & Complaints.

Contact us.

There are a number of ways you can contact MINI Financial Services with any questions regarding your MINI Finance Agreement or to update your details.

MyMINI Finance.

Use our online service to:

  • Update personal details
  • Amend payment date
  • Book vehicle collection
  • Request a Settlement figure
  • Request partial early repayment
  • View agreement details
  • Download Direct Debit Mandate to update bank details

Online Enquiry Form.

Can't find the answer on our website, or MyFinance? Submit a query online using our query form.

By Email.


We will respond to your query within 48 hours.

By Phone.

To talk to one of our Customer Service Advisors, please call 0370 5050 150.

Lines are open 8am to 7pm Monday to Friday, 9am to 5pm on Saturday and 10am to 4pm on Sunday.

Calls may be recorded for training purposes.

By Post.

MINI Financial Services,
Phoenix One,
59-63 Farnham Road,

On Behalf of a Third Party.

Please note that we can only discuss details of an agreement with the agreement holder. To discuss a partner or family member's agreement, we will need the customer's authority. The customer will need to contact us on 0370 5050 150 and provide details of the third party's name and date of birth. We will ask for a password to be provided, which will then be used to identify them.

Make a Complaint.


MINI Financial Services, a trading name of BMW Financial Services (GB) Limited, is committed to providing products and service of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know. The information on this page provides a brief overview of how we deal with complaints, our customer complaints process and where to direct any complaints.

MINI Financial Services will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for the customer.

How to complain about your finance agreement.

If you would like to make a complaint in relation to a MINI Finance Agreement, please contact:

Customer Escalations Team
MINI Financial Services
Summit ONE
Summit Avenue
GU14 0FB

Email: csescalations@minifin.co.uk

Telephone: 0370 5050 197

Our lines are open 8am to 7pm Monday to Friday and 9am to 5pm on Saturday and will be charged at the local rate. The price of calls may vary with other telephone service providers. Please check with your provider for exact charges.