BVRLA conciliation.

We are also members of the British Vehicle Rental and Leasing Association (BVRLA). All vehicles returned to MINI Financial Services are inspected in line with the British Vehicle Renting and Leasing Association fair wear and tear guidelines. This ensures that all customers are treated fairly with regard to any potential charges upon the vehicle return.

Unresolved complaints may also be referred to the BVRLA by visiting their website www.bvrla.co.uk or by email to: complaint@bvrla.co.uk

or by writing to them at:

BVRLA
River Lodge
Badminton Court
Amersham
HP7 0DD

or by Fax 01494 434499