Complaining about your insurance policy.

For details of how to make a complaint in relation to your MINI insurance, please select the appropriate insurance product and policy document.

VIEW CAR POLICY SUMMARY

VIEW SHORTFALL POLICY SUMMARY

VIEW TYRE POLICY SUMMARY

VIEW EXCESS PROTECTION POLICY SUMMARY

VIEW COSMETIC REPAIR POLICY SUMMARY

VIEW ALLOY WHEEL POLICY SUMMARY

VIEW INSURED WARRANTY POLICY HANDBOOK

VIEW EMERGENCY SERVICE POLICY HANDBOOK

VIEW TRAVEL POLICY HANDBOOK

VIEW HOME POLICY SUMMARY

The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. MINI FS will therefore not consider any complaints about PPI we receive after this date.

The European Commission's Online Dispute Resolution Service


European legislation guarantees consumers:

• fair treatment;
• products which meet acceptable standards;
• a right of redress if something goes wrong.

To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission's Online Dispute Resolution (ODR) Service. For full details please go to: http://ec.europa.eu/consumers/odr/