Complaints data.

Complaints publication report.

Firm name: BMW Financial Services (GB) Limited

Other firms included in this report (if any): None

Period covered in this report: 01 January – 30 June 2019

Brands/trading names covered: BMW Financial Services, MINI Financial Services, Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services, BMW Contract Hire, BMW Group Financial Services.

Insurance and pure protection.

Provision (at reporting period end date) N/A
Intermediation (total number of PPI policies previously sold) 1.8 complaints per 1000 policies sold
Number of complaints opened 341
Number of complaints closed 118
Percentage closed within 3 days

44%

Percentage closed after 3 days but within 8 weeks

33%

Percentage upheld

47%

Main cause of complaints opened Product disclosure information

Credit related.

Provision (at reporting period end date) 5.8 complaints per 1000 credit related agreements
Intermediation (total number of PPI policies previously sold) N/A
Number of complaints opened 3,389
Number of complaints closed 3,415
Percentage closed within 3 days N/A
Percentage closed after 3 days but within 8 weeks N/A
Percentage upheld 52%
Main cause of complaints opened N/A

To help you put these figures into context:

The number of insurance related complaints opened during the reporting period is equivalent in volume to 4.2 complaints per 1000 PPI policies previously sold.

 

The number of credit related complaints opened during the reporting period is equivalent in volume to 5.8 complaints per 1000 credit-related regulated agreements in place on 30 June 2019.