Complaints publication report.
Firm name: BMW Financial Services (GB) Limited
Other firms included in this report (if any): None
Period covered in this report: 01 July – 31 December 2018
BMW Financial Services, MINI Financial Services, Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services, BMW Contract Hire, BMW Group Financial Services.
Insurance and pure protection.
|Provision (at reporting period end date)||N/A|
|Intermediation (total number of PPI policies previously sold)||1.8 complaints per 1000 policies sold|
|Number of complaints opened||142|
|Number of complaints closed||150|
|Percentage closed within 3 days||57%|
|Percentage closed after 3 days but within 8 weeks||27%|
|Main cause of complaints opened||Product disclosure information|
|Provision (at reporting period end date)||7.1 complaints per 1000 credit related agreements|
|Intermediation (total number of PPI policies previously sold)||N/A|
|Number of complaints opened||3,982|
|Number of complaints closed||3,939|
|Percentage closed within 3 days||N/A|
|Percentage closed after 3 days but within 8 weeks||N/A|
|Main cause of complaints opened||N/A|