Complaints data.

Complaints publication report.

Firm name: BMW Financial Services (GB) Limited

Other firms included in this report (if any): None

Period covered in this report: 01 July – 31 December 2018

BMW Financial Services, MINI Financial Services, Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services, BMW Contract Hire, BMW Group Financial Services.

Insurance and pure protection.

Provision (at reporting period end date) N/A
Intermediation (total number of PPI policies previously sold) 1.8 complaints per 1000 policies sold
Number of complaints opened 142
Number of complaints closed 150
Percentage closed within 3 days 57%
Percentage closed after 3 days but within 8 weeks 27%
Percentage upheld 48%
Main cause of complaints opened Product disclosure information

Credit related.

Provision (at reporting period end date) 7.1 complaints per 1000 credit related agreements
Intermediation (total number of PPI policies previously sold) N/A
Number of complaints opened 3,982
Number of complaints closed 3,939
Percentage closed within 3 days N/A
Percentage closed after 3 days but within 8 weeks N/A
Percentage upheld 55%
Main cause of complaints opened N/A