What is your bereavement process?
We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible.
Please notify us by sending us a copy of the death certificate with a covering letter confirming the executor's details. Please email this information to firstname.lastname@example.org or post to:
Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN
Once we have received this information we will update the account and send you a letter explaining your finance agreement options. If you would like someone to talk you through these options, please contact Customer Services on 0370 5050 123.