Managing your agreement.

You can view and manage your agreement online at MyMINI Finance. Register in minutes to change your details and find out what happens at the end of your contract.

The vehicle can be taken on short trips of up to 30 days within the EU and cannot exceed 60 days in any calendar year. You must ensure the vehicle has fully comprehensive insurance and covers you for European travel. If you plan to take the vehicle abroad, please contact our Customer Services team on 0370 5050 123.

Contact your local MINI Centre who will be happy to assist.

You should have your car repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer's recommendations. You must also tell us about any accident damage you've had repaired during the agreement.

We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible.

Please notify us by sending us a copy of the death certificate with a covering letter confirming the executor's details. Please email this information to customer.services@minifs.co.uk or post to:

Adwick Park,
Swinton,
Rotherham,
S63 5NA

Once we have received this information we will update the account and send you a letter explaining your finance agreement options. If you would like someone to talk you through these options, please contact Customer Services on 0370 5050 123.

If you make your monthly payments by Direct Debit, you should contact your bank in the first instance. Please be advised that for all direct debit instructions we will make two further attempts to collect your instalment. For manual payments, you can make payment via our 24hr automated Card Payment line on 0370 5050 123.

Please note, if you repay the arrears with a credit card you are at risk of escalating debt and additional interest charges. Before you proceed with this method of payment you may wish to consult with one the free debt advice agencies listed below:

• Money Helper – www.moneyhelper.org.uk/debt-advice-locator
• Citizens Advice – www.adviceguide.org.uk
• National Debtline – www.nationaldebtline.co.uk
• Money Advice Service – www.moneyadviceservice.org.uk

It is important that you keep in contact to advise us of your personal circumstances and to discuss how your payment(s) can be brought back up to date.

Please contact us and we will be happy to discuss the options available to you. If you would like more information on Repayment Plan support click here. Alternatively, to request support via a repayment plan click here.

Please be advised if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

• Direct Debit - You will need to complete a Direct Debit Mandate Form to confirm your new account details. You can download the form using the button below or through MyMINI Finance. Please fill in and email the completed form to customer.services@minifs.co.uk. Alternatively you can call us on 0370 5050 150. Please be advised that we may ask for additional information if the bank account is not in your name. 
• Card Payment - This is the quickest way to make a payment - simply call our card payment line on 0370 5050 150. We accept the following credit or debit cards at no additional cost - Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, Mastercard, American Express. Please note that we do not accept payment by credit card for final payments or settlement. 
• Bank Transfer – Our bank details are as follows; 
  - Bank Name: HSBC Bank PLC 
  - Payee: MINI Financial Services 
  - Sort Code: 40-41-70 
  - Account Number: 60001953 
  - Reference: Please include your Agreement number as a reference. 
• Standing Order - Our bank details are as follows; 
  - Bank Name: HSBC Bank PLC 
  - Payee: MINI Financial Services 
  - Sort Code: 40-41-70 
  - Account Number: 60001953 
  - Reference: Please include your Agreement number as a reference. 
• Cheque Payments - Please make all cheques payable to BMW Financial Services, and send to the following address quoting your agreement number on the reverse of the cheque: BMW Financial Services, The Accounts Department, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB. 
  

Whilst we do not offer a Payment Holiday over and above any payment concessions previously available through a COVID19 Payment Deferral, we may still be able to help you.

Please do not cancel your Direct Debit arrangement with us. Instead, please contact us to discuss your concerns. Our specialist team are on hand to explore possible solutions based on your personal circumstances.

We can be reached at customer.services@minifs.co.uk or by phone at 0370 5050 123.

The following not-for-profit organisations can provide free, confidential, and impartial debt advice and support, should you need it.

• Money Helper – www.moneyhelper.org.uk/debt-advice-locator
• Citizens Advice – www.adviceguide.org.uk
• National Debtline – www.nationaldebtline.co.uk
• Money Advice Service – www.moneyadviceservice.org.uk

If your car has been written off or stolen, please notify us on 0370 5050 123 as soon as possible. You must continue making your monthly payments until the matter has been resolved with your insurance company.

Please be advised, if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

If the amount paid out by your insurance company is insufficient to cover the outstanding balance on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement.

Please be advised, if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

You can make additional payments against your agreement. Please login to your agreement through MyMINI Finance or call us on 0370 5050 123.