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MINI Return Guide & Damage Visualiser.
WE MAKE IT EASY. SOME TIPS FOR THE SMOOTH RETURN OF YOUR MINI.
Should you decide to return your MINI, we are here to help make the process easy and as transparent as possible. We have clear and fair guidelines and we’ve summarised the key points to ensure everything runs smoothly. To help avoid unexpected surprises, we also give examples of what is considered fair wear and tear and the kind of damage you may be charged for.
Please review the Damage Charge Martix to ensure you are aware of the sort of damage that may incur a charge.
WHAT IS FAIR WEAR AND TEAR?
We don't expect your MINI to be perfect upon return but if there's any damage outside 'fair wear and tear' these may be subject to charge.
This section details the returns process and guidance on what damage is deemed 'fair wear and tear'. In determining 'good condition' we apply British Vehicle Rental & Leasing Association (BVRLA) standards. You can find more information on this in both your MINI agreement or by viewing the BVRLA Fair Wear and Tear Guide.
DAMAGE VISUALISER FOR EXTERIOR.
Our easy-to-use damage visualiser gives you an idea of the types of damage that are not regarded as fair wear and tear.
Simply click on the hotspots below to view the categories and corresponding guidance.
DAMAGE VISUALISER FOR INTERIOR.
Our easy-to-use damage visualiser gives you an idea of the types of damage that are not regarded as fair wear and tear.
Simply click on the hotspots below to view the categories and corresponding guidance.
RETURN GUIDE.
STEP 1
BEFORE THE COLLECTION.
Please review the damage charge matrix to ensure you are aware of the sort of damage that may incur a charge.
If your car has been involved in an accident, you should have it repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer's recommendations and you must tell us about any accident damage you've had repaired during the agreement.
You will need to ensure your MINI is taxed, insured and has a valid MOT (if appropriate) until the point we collect it. Please ensure the MINI is roadworthy with legal tyres and all lights working.
STEP 2
THE COLLECTION PROCESS.
The return process includes an inspection and collection at one appointment. The vehicle inspection is carried out by a trained inspector (in line with BVRLA Fair Wear and Tear Guidelines), followed by the driver collecting the vehicle.
Please ensure your MINI is returned as per the requirements in the return checklist. Once we receive the vehicle inspection report from the logistics company, we will check if the mileage on your car has exceeded the agreed limit. If it has, you will be invoiced at the pence per mile rate stated in your finance agreement.
We will also review any damage detailed on the inspection report and raise an invoice for anything that falls outside of the BVRLA Fair Wear and Tear Guidelines.
RETURN CHECKLIST.
To avoid any unexpected charges when returning your MINI. Please ensure the following:
all vehicle keys are returned.
all vehicle documents are sent back to us.
Complete service history (if appropriate) and vehicle registration certificate.
THE VEHICLE IS CLEAN AND ROAD LEGAL.
THE VEHICLE HAS MINIMUM QUARTER TANK OF FUEL.
If the vehicle is Electric, a minimum of full charge is required.
all equipment and vehicle accessories are present.
e.g. Parcel shelf, luggage compartment partition net, breakdown triangle, electric charging cable, wind deflector, first-aid kit unopened, floor mats, on-board tools, ski bag, tyre repair kit, load compartment cover, etc.
*Please note that any equipment missing will be subject to charge. Any documents, spare parts and other components returned after settlement will no longer be taken into account. Please remember to delete all personal data in your vehicle's navigation, audio and entertainment system and do not leave any valuables in the vehicle.
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