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Managing your agreement.
Existing customer?
You can view and manage your agreement online at MyMINI Finance. Register in minutes to change your details and find out what happens at the end of your contract.
Frequently asked questions.
Below are a selection of the most frequently asked questions, which may help with any queries you may have about your finance agreement. If you can’t find the answer to your query, or would like further information, please contact Customer Services at MINI Financial Services.
General questions.
How can I find out how much my settlement figure is?
To request a settlement figure please log in to your agreement through MyMINI Finance. You can also call us on 0370 5050 123.
Can I change my details online?
You can view and manage your agreement online at MyMINI Finance. Register in minutes to change your details and find out what happens at the end of your contract.
Can I take my car abroad?
The vehicle can be taken on short trips of up to 30 days within the EU and cannot exceed 60 days in any calendar year. You must ensure the vehicle has fully comprehensive insurance and covers you for European travel. If you plan to take the vehicle abroad, please contact our Customer Services team on 0370 5050 123.
I have a problem with my vehicle - what do I do next?
Contact your local MINI Centre who will be happy to assist.
I have a problem with my vehicle - what do I do next?
You should have your car repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer's recommendations. You must also tell us about any accident damage you've had repaired during the agreement.
What is your bereavement process?
We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible.
Please notify us by sending us a copy of the death certificate with a covering letter confirming the executor's details. Please email this information to customer.services@minifs.co.uk or post to:
Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN
Once we have received this information we will update the account and send you a letter explaining your finance agreement options. If you would like someone to talk you through these options, please contact Customer Services on 0370 5050 123.
Making changes to your agreement.
How do I change my payment date?
To change your payment date you can either login to your agreement through MyMINI Finance or call us on 0370 5050 123.
How do I update my bank details?
Please complete a new Direct Debit Mandate Form using the link at the bottom of this section and send to MINI Financial Services, Customer Services Department, Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN. Once received, it will take five working days for this to be set it up with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within five days of submitting the request.
Please note we cannot collect any money due under the agreement from anyone other than you.
How do I update my personal details?
To update your personal details, please login to your agreement through MyMINI Finance.
Alternatively please submit any changes to us via our online contact form or call us on 0370 5050 123.
Can I transfer my agreement to someone else?
All of our agreements are non-transferable.
Is it possible to extend my agreement?
Under certain circumstances it might be possible to extend your agreement. Please call us on 0370 5050 123 to discuss this further.
How do I check my vehicle has valid road tax?
You are able to check this in real-time by entering the vehicle registration number on HM Government's check vehicle tax website.
Payment queries.
I'm having difficulties making my monthly payments - what should I do?
If you are experiencing financial difficulties please call our dedicated Collections team on 0370 5050 123 who will be able to support you and discuss any possible options available.
Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.
Click here for details of organisations who can offer free and impartial advice.
I've missed a payment(s)/one of my payments has been returned - what should I do?
If you make your monthly payments by Direct Debit, you should contact your bank in the first instance. Please be advised that for all direct debit instructions we will make two further attempts to collect your instalment. For all other methods of payment, you should call us immediately on 0370 5050 123. It is important that you keep in contact to advise us of the situation and also to discuss how your payment(s) can be brought back up to date. Please call us on 0370 5050 123 and we will be happy to discuss the options available to you.
Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.
Click here for details of organisations who can offer free and impartial advice.
How can I make payments?
You can pay via Direct Debit, Card Payment, Bank Transfer, Standing Order, or Cheque Payment.
Can I take a payment holiday?
MINI Financial Services does not operate a payment holiday policy.
My car has been written off/stolen and I am waiting for the money from the insurance company. Should I stop my payments?
If your car has been written off or stolen, please notify us on 0370 5050 123 as soon as possible. You must continue making your monthly payments until the matter has been resolved with your insurance company.
Please be advised, if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.
What do I do if my car has been written off/stolen and my insurance pay out doesn't cover what I still owe on my finance agreement?
If the amount paid out by your insurance company is insufficient to cover the outstanding balance on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement. If, however, you have MINI Shortfall Insurance and paid all the premiums, this will pay the difference between the insurance company settlement and the amount due to settle your agreement.
Please be advised, if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.
Can I make additional payments on my finance agreement?
You can make additional payments against your agreement. Please login to your agreement through MyMINI Finance or call us on 0370 5050 123.
Other topics.
Looking after your MINI.
Take good care of your MINI to maximise your enjoyment of your car. It’s important if you are thinking of selling, part exchanging, or handing it back to us.
Ending your agreement.
Questions you may have about ending your finance agreement.
Returning your MINI
If you decide to return your MINI, there are a number of things that you will need to do before the collection date.
Already a Customer?
EASY ACCESS TO YOUR FINANCE AGREEMENT 24/7.
If you already have a finance agreement with MINI, you can edit your personal details and options on MyMINI Finance.