HOW CAN WE HELP?
Ask our new AI assistant a question – or find quick links to online services below.
- How can I update my navigation map?
- What is MINI Connected?
- How do I use the MINI Digital Key?
- What is the MINI App for?
- How do I pre-condition my MINI using the MINI App?
- How do I use Remote Services?
ACCESS MINI ONLINE SERVICES QUICKLY AND EASILY.
FREQUENTLY ASKED QUESTIONS.
You can currently use the following Remote Services in the MINI App:
- check vehicle status,
- lock/unlock doors,
- activate headlight flasher,
- activate horn,
- start climate control and
- Vehicle Finder (allows you to view the last parked location of your MINI).
You can set the charging mode and departure time for your MINI electric or plug-in hybrid vehicle and save various charging settings. You can also use the following Remote Services for your MINI with Operating System 9: Open/close windows or sliding roof ("comfort opening"), "Remote Engine Start", "Remote 3D View" and "Remote Inside View".
For your MINI electric vehicle with Operating System 9, you can set the charging mode and departure time and activate battery heat management for optimised DC charging. Please note: You must activate Remote Services in the MINI App and consent to data transfer in the "Privacy" menu in the vehicle. The availability and range of functions of Remote Services may vary depending on the country, the model and the equipment of your MINI.
No. MINI vehicles that were produced with a MINI system before the introduction of MINI Operating System 9 (from 11/2023) can only be added to one MINI ID in the MINI App. In MINI vehicles with Operating System 9, one main user and up to six co-users can log in with their MINI ID. Please note: You can use the MINI App with one MINI ID on several smartphones.
With the road network changing by up to 15% every year, make sure you always benefit from the best route guidance by updating your maps.
This article explains how to keep the MINI Navigation Maps up to date by installing MINI USB Map Updates through the MINI Download Manager tool.
To understand the prices associated with updating your maps, please login to your MINI account.
Requirements:
- To use the MINI Download Manager, your MINI must be produced after the end of March 2018 with the option ConnectedDrive Services (SA 6AK).
Note: If your MINI was produced before March 2018 and/ or does not have the option for USB Map Updates, the maps can be updated at your nearest MINI Retailer.
- USB Map Updates are not required for MINI Operating System 9, as this has live streaming that continuously receives live updates.
- The MINI Download Manager downloads the map to the computer (64 GB takes approx. 60 minutes), and then copies to the USB device (takes another 45 minutes). Approximately 2 hours in total.
You can also watch this in our MINI How-To video here: https://youtu.be/qfFCQ3KqHy0
The MINI Digital Key uses "Near Field Communication" (NFC), a mobile standard for wireless data transfer between two devices within a distance of a few centimetres. To unlock the driver's door using the MINI Digital Key, hold the top back of your smartphone or your Apple Watch near the door handle (about 2 cm) until you see a confirmation on your mobile device. To start the engine, place your mobile device in your MINI's smartphone tray and press the Start-Stop button. The MINI Digital Key Plus, on the other hand, uses "ultra-wideband" (UWB) digital mobile technology and Bluetooth®. When you approach your MINI, it is automatically unlocked, starts a welcome scenario and activates all functions for the vehicle start. To start the engine, your mobile device must be in the passenger area. The availability and the range of functions of the MINI Digital Key can vary depending on the country of delivery, the model and the equipment of your MINI and the model and software version of your smartphone.
If you’re considering cancelling a cash purchase, you can review the cancellation procedure here.
On 11 January 2024, the Financial Conduct Authority (FCA) announced a review of historical discretionary commission arrangements (DCAs) in the motor finance industry and paused the requirement for lenders to respond to related complaints.
This pause was extended on 19 December 2024 to also include complaints involving non-discretionary commission arrangements (non-DCAs).
The FCA has further extended the pause and given lenders until after 31 May 2026 before they start responding to certain complaints involving motor commission.
You will then have up to 15 months from the date of our final response letter or until 29 July 2026 (whichever is the later) to refer your complaint to the Financial Ombudsman Service. The timelines will be confirmed in our final response to you.
We are reviewing the FCA’s motor finance redress policy statement, announced on 30 March 2026 and will respond in line with our legal and regulatory obligations. Our priority remains supporting customers fairly and consistently.
If you have previously submitted a complaint, you do not need to take any action. Further information for customers will be made available at mini.co.uk/FCA.
For the latest information from the FCA, please click here.
Have more questions?
- How can I update my navigation map?
- What is MINI Connected?
- How do I use the MINI Digital Key?
- What is the MINI App for?
- How do I pre-condition my MINI using the MINI App?
- How do I use Remote Services?
CONTACT US.
MINI CUSTOMER SUPPORT.
Contact:
You can reach us:
Monday - Friday, 8am - 7pm
Saturday - 9am - 5pm
Sunday - 10am - 2.30pm
Calls are free of charge from all consumer landlines and mobile phones.
Tip:
Please have your Vehicle Identification Number ready so we can assist you directly. You can find it on your vehicle registration certificate or in the app.
MINI SALES SUPPORT.
Contact:
You can reach us:
Monday – Friday, 9am – 7pm
Saturday, 9am – 5.30pm
Sunday, Closed
Tip:
If you have a question related to a new or used car purchase, let us know how we can help.
GENERAL ENQUIRIES.
Contact:
You can reach us:
Monday – Friday, 8am – 7pm
Saturday, 9am – 5pm
Sunday, 10am - 2.30pm
Tip:
Please contact us by telephone or email to change your details. If you have registered with us already, this can also be done via your online account (MINI ID) or the MINI App.
MINI CONNECTED.
Contact:
You can reach us:
Monday – Friday, 8am – 7pm
Saturday and Sunday, 9am – 5pm
MINI COMPLAINTS PROCEDURE.
Contact:
MINI UK is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
If your complaint relates to products and services provided by MINI UK, please click here for details on the MINI UK complaint handling procedure.
If your complaint relates to a finance agreement with MINI Financial Services, please click here for details on MINI Financial Services complaint handling procedure.
DATA PROTECTION.
Contact:
Tip:
If you have any questions about how we use and protect your data at BMW (UK) Limited (MINI UK), take a look at our Privacy Policy.
If you would like to exercise your right to be forgotten, we recommend using this email address.
PRESS OFFICE ENQUIRIES.
Contact:
PPI ENQUIRIES.
Tip:
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.
WEBSITE QUESTIONS OR FEEDBACK.
Contact:
MINI ROADSIDE ASSISTANCE.
Contact:
0800 777 101, If calling from continental Europe: +44 20 8603 9990
You can reach us:
We’re here 24 hours a day, every day.
Tip:
Should you require assistance following an accident, vehicle breakdown, fire or theft, please call MINI Roadside Assistance. Calls are free of charge from all consumer landlines and mobile phones.
You can also reach us through the MINI App. The App can provide us with data from your car to help us arrange the right support. Learn more about Roadside Assistance here.
MINI ACCIDENT SUPPORT.
Contact:
Tip:
Just give our dedicated team a call straight after the incident, when it’s safe to do so, and we will help you to contact your insurer and arrange for your vehicle to be recovered and repaired at a MINI Approved Bodyshop. The service is free to use for all MINI drivers, no matter how or when you bought it.
Simply add the MINI Accident Support number to your phone or access through the MINI App. The App can provide us with data from your car to help us arrange the right support.
USEFUL LINKS.
Website sections with further information:
YOUR MINI, SEAMLESSLY CONNECTED.
Check the status of your MINI, use one of the many remote control functions, plan trips in advance, book your next service appointment or discover the world of MINI – all from the convenience of your smartphone.
USEFUL LINKS.
CONFIGURE MINI MODELS.
Whether you’re after more fun in the city or off-road adventures – there’s a MINI that’s just right for you.
EXPLORE CURRENT OFFERS.
Check out our current MINI offers – your new MINI could be yours sooner than you think.
FIND YOUR APPROVED USED MINI.
Discover a wide range of Approved Used MINIs available to buy from your local retailer.