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Your unique MINI,
Contact Us.
MINI Financial Services coronavirus information.
We know that some of our customers are in immediate need of financial support. If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please click here for more information on how we can support you. Answers to our most frequently asked questions regarding COVID-19 and your finance agreement with us are available via the MINI Online Genius.
MINI UK Coronavirus information.
To find out more about how MINI UK is affected by Covid-19 and what we’re doing to minimise the impact of the virus, please read our Coronavirus Statement.
GOT A QUERY THAT ONLY MINI CAN ANSWER?
One call and it’s sorted. You can also search our Online Genius for an instant answer or drop us an email.
Opening Hours.
| Customer Service | Monday - Friday | 8am to 7pm |
| Saturday | 9AM to 5PM | |
| Customer Information | Monday - Friday | 8am to 7pm |
| Saturday | 9AM to 5PM | |
| Sunday | 9AM TO 5PM |
Please note that our opening hours during bank holidays and public holidays may be different.
If any of your details have changed, or you’ve recently bought your MINI, please contact Customer Service on the number below.
MINI Range And Financial Services Information.
| General Or Product | Customer.Information@Mini.Co.Uk | 0800 0836 464 |
| MINI CONNECTED | miniconnecteddrive@mini.co.uk | 0800 0836 464 |
| Customer Service | Customer.Service@Mini.Co.Uk | 0370 5050 122 |
| Finance Query | Customer.Services@Minifs.Co.Uk | 0370 5050 123 |
| MINI Corporate |
CORPORATESUPPORT@BMWGROUP.CO.UK |
01252 920800 |
| MINI Emergency Services | 0800 777 101 | |
| MINI Retail Sales Executive Roles | For More Information About How To Apply For Sales Executive Vacancies And A Career Within Our MINI Retail Network | MINI Retail Jobs |
| BMW Group Apprenticeships UK | To Find Out More Information About Apprenticeship Opportunities at Any Of Our Bmw Group Uk Production Sites, Please Visit Our Facebook Page | Careers on Facebook |
| Website Questions or Feedback | Website_feedback@Mini.Co.Uk | |
| MINI Warranty | For Information On Your Specific Warranty Please Contact Your Local MINI Centre | Find Your MINI Centre |
MINI fleet contact information.
MINI Corporate Sales Support Centre Summit ONE
Summit Avenue
Farnborough
Hampshire GU14 0FB
Email: corporatesupport@bmwgroup.co.uk
Tel: 01252 920800
CUSTOMER COMPLAINT PROCEDURE.
BMW (UK) Limited (MINI UK) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
MINI UK will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
MINI FINANCIAL SERVICES COMPLAINTS.
MINI Financial Services is committed to providing products and service of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know.
Data Protection.
If you have any questions about how we use and protect your data at BMW (UK) Limited (MINI UK), take a look at our Privacy Policy.
Alternatively, you can email us at data_protection@bmw.co.uk. If you would like to exercise your right to be forgotten, we recommend using this email address.