Your unique MINI, Your unique MINI,
REQUEST AN OFFER.
BOOK A TEST DRIVE.
Contacts & Complaints.
Use our online service to:
- Update personal details
- Amend payment date
- Book vehicle collection
- Request a Settlement figure
- Request partial early repayment
- View agreement details
- Download Direct Debit Mandate to update bank details
Online Enquiry Form.
To talk to one of our Customer Service Advisors, please call 0370 5050 150.
Lines are open 8am to 7pm Monday to Friday, 9am to 5pm on Saturday and 10am to 4pm on Sunday.
Calls may be recorded for training purposes.
MINI Financial Services,
59-63 Farnham Road,
On Behalf of a Third Party.
Make a Complaint.
MINI Financial Services, a trading name of BMW Financial Services (GB) Limited, is committed to providing products and service of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know. The information on this page provides a brief overview of how we deal with complaints, our customer complaints process and where to direct any complaints.
MINI Financial Services will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for the customer.
How to complain about your finance agreement.
If you would like to make a complaint in relation to a MINI Finance Agreement, please contact:
Customer Escalations Team
MINI Financial Services
Telephone: 0370 5050 197
Our lines are open 8am to 7pm Monday to Friday and 9am to 5pm on Saturday and will be charged at the local rate. The price of calls may vary with other telephone service providers. Please check with your provider for exact charges.